BEST PRACTICE MODEL

As part of its transformation process, New Passages is redesigning each of its services using a Best Practice Model.  Best Practice Models are research-based and have proven track records to produce the best outcome.  Obviously, as we move towards a recovery model it is our hope to produce the best possible outcomes.  For example, we recently conducted an analysis on our crisis residential program in Genesee County.  Using a project management approach, we have developed a comprehensive project plan, which addresses all the major elements consistent with a dynamic crisis residential program.  These include staff qualifications, staff training, therapeutic approaches, and the physical plant.  Over the next three months, we will completely overhaul this program.  One of the most important elements of our new approach is to add a program evaluation piece to every design.  New Passages' Compliance and Quality Department will be responsible for evaluating this program.  Because these elements will be built into the design it will be clear, whether or not, the program is faithful to the Fidelity Scales.  All of the staff will be trained to use a motivational interviewing approach.  This is especially useful for people with substance use issues.  Mental Health Technicians will be trained to run therapeutic groups and to use a solution-focused model of therapy.  There will be a much greater emphasis on transition planning, led by the program's Social Worker.

Helping people through a psychiatric crisis is an extremely important element in the recovery process.  It is not something to be done in isolation.  The program needs to be fully integrated with other New Passages' mental-health programs, and the larger community.  Many of the people who come to us have multiple issues that need to be addressed.  Many have substance use issues and housing needs.  New Passages is committed to using the best approach to produce the best outcome. 

I look forward to more discussion around Best Practice Models.  As always, I look forward to your comments.